FAQ

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Freight and Delivery Answers
  Hi and thank you for visiting this page. We endeavour to ship all goods as soon as possible and generally aim to pick, pack and ship parce...
Tue, 24 Nov, 2015 at 2:17 PM
Warranty and Returns
Thank you for visiting this page Goods arriving DOA - Dead On Arrival  If you have received an item DOA (Dead on Arrival), please send us a ...
Thu, 9 Apr, 2015 at 1:06 PM
Refunds
We are not required to provide a refund or replacement if you change your mind. We will however occasionally on a case by case basis consider accepting goo...
Tue, 7 Apr, 2015 at 5:02 PM
Damage to Luggage - Warranty Claims
Luggage is designed to carry clothing and other personal content from one destination to another sealed and protected from external damage/contamination. ...
Thu, 9 Apr, 2015 at 1:09 PM
Logging Into The Customer Portal
Thanks for visiting the customer portal, here is a bit of information about logging into the portal It is not necessary to register...
Sun, 25 Jan, 2015 at 11:45 AM
I get the message: SHIPPING METHOD Sorry, no quotes are available for this order at this time.
If you get the following message while checking out:  SHIPPING METHOD - Sorry, no quotes are available for this order at this time. P...
Sun, 12 Oct, 2014 at 4:32 PM
Christmas Deliveries
Christmas Deliveries - Australia Post - Order Early to Avoid Disappointment The cut off dates for guaranteed delivery before Christmas are:  ...
Tue, 26 Jul, 2016 at 5:07 PM