We are not required to provide a refund or replacement if you change your mind.
We will however occasionally on a case by case basis consider accepting goods back with a restocking fee of $25 or 20% whichever is the greater so long as the item is unopened and new.
Shipping of these items will be at the customers expense.
Items will have to be well packed to prevent the item from being damaged in transit. If the item is received damaged regardless of carrier or other damage, we reserve the right to refuse the issue of a refund.
You can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesnt do what we said it would, or what you asked for and can't be easily fixed
Goods that arrive DOA (Dead on Arrival) or fail shortly after being received will be replaced or refunded. Each circumstance will be gauged on a case by case basis.